Our Values

Phoenix is a family run care company, We see ourselves as a company that is big enough to cope,  but still small enough to care. 

At Phoenix we aim to provide a person centred care and support in a way that has positive outcomes for those we care for. Making it our mission to promote and support the rights, choices, independence and quality of life for you.

We deliver outcome-focussed services that are developed to support individuals to achieve their own goals, wishes and aspirations. Working  in partnership with yourself, GPs, district nurses or other professional to deliver a seamless service that maximises your choice, control and independence.

Phoenix is wholeheartedly committed to providing a high quality services with a strive for continuous improvement in the level of care and support we offer through effective quality assurance. We strive to provide a quality service for everyone who is a part of the Phoenix family by contracting agencies and by inspecting bodies as being a provider of excellence.  We believe that we can only do this if we provide all employees with the necessary knowledge, skills and motivation to deliver our services effectively.  


We are committed to achieving a working environment which provides equality of opportunity and respect for diversity.                       

Our Story

We opened Phoenix Homecare in 2013, specifically to cater for the residents of rural Wrexham. Based in Penley we covered from Chirk to Whitchurch. Due to increasing demand, we extended our services across the border into Shropshire in 2015 opening an office in Whittington, near Oswestry and now in 2019 have opened another branch in Powys.  ​​All our staff are recruited by ourselves, from the local areas and are highly qualified and experienced to provide the type of service we adhere to whether that be just support in homes or more complex care requirements.​We are registered providers with Care Social Services Inspectorate Wales (CSSIW), The Care Quality Commission (CQC) and The Care Council for Wales.We work with Local Authorities, the Local Health Boards (NHS) and also provide care to many private clients in both England and Wales

About Phoenix Care

Our priority is providing high quality personal care and support, ensuring the safety and well being of the people we care for.

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