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About us

Changing the way the world ages.

We offer a person-centred approach to keep you safe and sound at home, instead of anywhere else.

We support people to do the extraordinary everyday.

Phoenix Homecare and Support is a national provider of home care with over 10 years of experience and dedication to enhancing quality of life for others.

We are proud of our compassionate home care services designed to help people stay at home and healthier longer.


Our proud history

Phoenix Homecare and Support was originally known as Phoenix Care Wrexham when it was started in 2013. Phoenix was originally started so Kelly Williams and Laura Turley could continue to look after the service users they had built a bond with, unfortunately the company Kelly and Laura  worked at closed down due to financial reasons, leaving the service users with no care. Kelly and Laura started Phoenix Homecare to be able to continue to provide care for these individuals with only themselves, providing care as the only employees and carers for the first 6 months,  specifically to cater for the residents of rural Wrexham.  Based in Penley, they covered from Chirk to Whitchurch. Due to increasing demand, Phoenix extended the  services across the border into Shropshire in 2015 opening an office in Whittington, near Oswestry. In 2018 moved to Wrexham to be closer to the staff, so they could come into the office and the management could offer more hands on support for the care staff and the service users.  In 2019 have opened another branch in Powys. 

We have expanded our abilities, we now complete, rapid response, we work for various commissioners and we have a very high staff retention. We care about our team, they are a massive family and they are invaluable to the care that we provide. 


All our staff are recruited by ourselves, from the local areas and are highly qualified and experienced to provide the type of service we adhere to whether that be just support in homes or more complex care requirements.​We are registered providers with Care Social Services Inspectorate Wales (CSSIW), The Care Quality Commission (CQC) and The Care Council for Wales.We work with Local Authorities, the Local Health Boards (NHS) and also provide care to many private clients in both England and Wales

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Our dedication for excellence

Phoenix is a regulated provider meaning we are regulated by CIW (Care Inspectorate Wales) , read our reports




Phoenix Homecare and Support Limited (North Wales) is regulated and inspected by Care Inspectorate Wales

            Read our inspection reports

            Last inspected: 2023-07-11

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Phoenix Homecare and Support Limited (Powys) is regulated and inspected by Care Inspectorate Wales

            Read our inspection reports

            Last inspected: 2024-02-16

Provide feedback about this service >

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We do whatever it takes to bring
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