Question 1

Do I need to have my own transport to be able to work for Phoenix Homecare and Support?

Accepted Answer

Yes you do need to have your own transport to be able to travel between our clients homes.

Question 2

Do I have to pay for my uniforms?

Accepted Answer

We provide all of our carers with branded tops to wear. You will need to provide plain black trousers and flat shoes to wear with it.

Question 3

Do I need to have a police check?

Accepted Answer

Yes all of our care staff need to have an enhanced police check (DBS) to be able to work with our clients.

Question 4

Do I have to pay for my DBS check?

Accepted Answer

We ask our care staff to pay for the DBS check initially but we refund it to you in full after you have worked for us for 6 months.

Question 5

Do carers have supervisions and appraisals?

Accepted Answer

Yes all of our carers undergo regular supervisions and appraisals.

Question 6

What happens if I encounter a difficult situation outside of the office hours? Who would I contact for advice?

Accepted Answer

There is always someone you can speak to anytime of the day as we have an ‘out of hours’ service available, where you can get advice and guidance as to what to do in a difficult or worrying situation. You are never on your own!

Caregivers / FAQs

Frequently asked questions

A list of frequently asked questions regarding care, training and working at Phoenix Homecare and Support

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