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Privacy policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments.


How do you collect information?

When you interact with the forms on our website, as part of the process, we collect personal information you give us such as your name, email address and phone number. Your personal information will be used for the specific reasons stated above only.


Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to advertise our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages.


How do you use cookies and other tracking tools?

In general, the cookies placed on the website may be categorized as essential cookies. These reasons for the cookies can be found below.


Cookie Name                                         Purpose                                                                                  Duration                                             Cookie Type

XSRF-TOKEN                        Used for security reasons                                                                     Session                                                 Essential

hs                                            Used for security reasons                                                                     Session                                                  Essential

svSession                               Used in connection with user login                                                    2 years                                                   Essential

SSR-caching          Used to indicate the system from which the site was rendered                  1 minute                                                 Essential

_wixCIDX                                Used for system monitoring/debugging                                          3 months                                                Essential

_wix_browser_sess              Used for system monitoring/debugging                                          session                                                   Essential

consent-policy                     Used for cookie banner parameters                                                  12 months                                               Essential

smSession                             Used to identify logged in site members                                          Session                                                  Essential

TS*                                          Used for security and anti-fraud reasons                                           Session                                                 Essential

bSession                                Used for system effectiveness measurement                                  30 minutes                                           Essential

fedops.logger.sessionId      Used for stability/effectiveness measurement                                12 months                                             Essential

wixLanguage          Used on multilingual websites to save user language preference             12 months                                             Functional

How can I withdraw consent?

If you don’t want us to process your data anymore, please contact us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to Phoenix Homecare and Support, Rhosddu industrial estate, Rhosrobin, Wrexham, LL11 4YL

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